01. Tell us what is happening
Share your address, the roof issue, and what you want to understand. If you have a leak, tell us where you see it and when it appears.
02. Look at the roof together
An assessment helps connect visible symptoms with the roof’s condition. Ask to see the findings and the areas that need attention.
03. Understand your options
Review the practical choices for your roof, from a defined repair to a replacement. Compare what each option addresses and what it leaves in place.
04. Agree on the details
Confirm the written scope, materials, price, access needs, and next steps. Make sure the process for unexpected conditions is clear before work begins.
05. Know what is happening
Use the agreed project plan to prepare your property and keep track of the work. Raise questions with your project contact as they come up.
06. Keep the roof records
Review completion details and retain the final scope, applicable warranty documents, and care instructions together for future reference.
